Frequently Asked Questions

FAQs:

How long does it take to process my order?

All of our press-on nails are 100% handmade. Production takes approximately 10–15 business days after the order is placed. We’ll ship your order as soon as it’s ready, and you'll receive a tracking number via email.

Please note: Processing time (10–15 business days) is in addition to shipping time.

Do you ship internationally?

We're sorry, but we currently do not offer international shipping. U.S. domestic only.

Do you accept returns or exchanges?

We understand that there may be minor color differences between the product and the photos due to lighting or screen settings. We truly hope you receive something you love!

Due to the handmade and hygienic nature of our products, we only accept returns within 14 days of receiving your package. Please make sure the product is unopened, unused, and in its original condition.

We want you to be happy with your purchase, so please don’t hesitate to reach out if you have any concerns. If you're unsure before ordering, feel free to contact us — we're here to help!

I'm a first-time buyer and the nails don’t fit. What should I do?

We understand that sizing can be tricky for first-time customers. If your set doesn’t fit, please reach out to us — we’ll be happy to help you explore options such as adjustments, sizing kits, or partial remakes.

How do I know my nail size?

You can check our Size Guide for step-by-step measuring instructions, or order a sizing kit.

Will the product look exactly like the photos?

All nail photos are taken from the actual products. However, due to differences in screen settings, lighting, and individual perception, slight color differences may occur. This is completely normal and not considered a defect. The actual product color shall be considered final.

Are the nails reusable?

Yes! With proper care and removal, they can be reused several times.

Are all the press-on nails identical?

All of our press-on nails are individually handmade, which means that each set is one of a kind. Because of this, slight differences in shape, pattern, or color may occur between sets. These minor variations are a natural part of the handcrafted process and are not considered defects.

We hold ourselves to high standards of craftsmanship and do our best to ensure each product is beautiful and carefully made. If you have any concerns about your order, please feel free to contact us — we’re happy to help.